Toronto, ON · Available for senior roles

Farhana

Sole product designer at a luxury travel company for 3+ years — 0→1 design system, consumer platform (+30% small group bookings, +25% revenue, −35% enquiry calls, 2.6× form conversion), and an internal ops tool serving 3 teams. Now running an AI-native workflow that ships production-grade code and scales design output org-wide.

Butterfield & Robinson — what the work deliveredSole designer · 3+ years
2.6×
Enquiry form conversion — redesigned the existing form and added a direct booking option for small group; measured before vs. after
5→1
Tools consolidated — one internal platform replacing five disconnected systems across three teams
+25%
YoY revenue — across all booking channels, post consumer platform rebuild

Five projects.
In production, and in progress.

End-to-end, from research to tested prototype

Two self-directed projects taken from zero — a from-scratch finance app and an accessibility-led social platform for autistic youth, both tested with real users and iterated to completion.

How I think,
before I design

01
Problem before pixels
More time defining the right problem than designing the solution. Bad problem statements produce beautiful wrong answers.
02
Research in context
For operational tools, I shadow the actual operators — not just read their tickets. A support ticket tells you what broke; sitting next to the operator tells you what they stopped trying.
03
Systems before screens
IA (information architecture) and mental model first, Figma second. A broken IA is the source of every "confusing UX" complaint.
04
Prototype with AI
Functional prototypes with Claude Code — not static mockups. Stakeholders see real behaviour, engineers get fewer surprises.
05
Ship and review
I sit in engineering standups and review actual builds in the browser. Shipping is part of design.
06
Measure and iterate
Every metric on this page came from PostHog session data and closing the feedback loop with real numbers.

Built for ambiguity
and speed

Portrait of Farhana Haque, Senior UX/UI Designer.

Sole product designer at Butterfield & Robinson for 3+ years — owning the full design function across a consumer booking platform and a complex internal operations tool. I built their design system from nothing using the Figma Plugin API and Claude Code. Delivered to production, iterated continuously.

Before product design, I spent seven years as an independent visual artist — work published in Vogue, Smithsonian, and National Geographic. I moved into product because the problems got more interesting: a magazine cover is read once; an operations tool is used 200 times a day by someone whose job depends on it. The editorial eye came with me — it's why my interfaces don't look like wireframes with paint on them.

Educated twice at Parsons School of Design, BFA from York University. Open to senior product design and design systems roles — Toronto-based, remote-friendly.

Currently

  • Reading Kenya Hara, Designing Design — his essay on emptiness as a design principle is reshaping how I think about information density in operational tools.
  • Building Building the new B&R rebrand design system, and getting ready to reskin the digital experience — website and internal products — onto the new identity.
  • Thinking about How design systems change when AI writes the code — where taste and judgement still sit in the pipeline, and what becomes governance instead of craft.

Experience

UI/UX Designer — Sole Designer
Butterfield & Robinson Luxury Travel
Oct 2022 – Present · Toronto, ON · Hybrid
Independent Designer & Visual Artist
Published in Vogue, Smithsonian, National Geographic
2015 – 2022

Core Skills

0→1 Design Systems Component Libraries Design Tokens Governance Frameworks Operational Workflow UX Information Architecture Interaction Design Figma (Advanced) Usability Testing WCAG 2.2 / AODA Agile / Scrum HTML & CSS

Tools

Figma
Figma Make
Claude Code
Claude Design
PostHog
Maze
Google Stitch
Jira
Notion

Education

User-Centered Design (UX/UI) Certificate Parsons School of Design, The New School · 2020
Graphic & Digital Design Certificate Parsons School of Design, The New School · 2019
Bachelor of Fine Arts (BFA), Visual Art York University, Toronto · 2015 · Dean's Honour Roll

Certifications

Generative AI for UI/UX Design IBM · Mar 2026
Google UX Design Professional Certificate Google · Mar 2025
Enterprise Design Thinking Practitioner IBM · Jul 2023
Available Now

Let's build
something worth
shipping.

fhq990@gmail.com

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